Privacy Policy | RokSpark

This Privacy Policy explains how Rokspark.com (the "Website") collects, uses, discloses, and safeguards your personal information when you visit our Website or use our services (collectively, the "Services"). By accessing or using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We may collect the following types of information:

Personal Information you provide directly:

Name, email address, phone number, mailing address
Account credentials (username, password)
Payment information (processed by third-party providers, e.g., Stripe)
Communications you send to us (support requests, feedback)
Communications you send to others (your instructor, Lux your AI assistant, Study group members)
Content you provide to us, including onboarding/interview responses, assessment answers, and course materials uploaded by educators (documents, video, image, and audio files)

Automatically Collected Information:

IP address, browser type, device identifiers, operating system
Usage data: pages visited, time spent, clickstream data, referring URLs
Location data (approximate, based on IP address) if you consent
Cookies and Similar Technologies: We use cookies, web beacons, pixels, and similar tracking technologies. See our Cookie Policy section below for details.

2. How We Collect Your Information

Directly from you when you register, fill out forms, subscribe, make purchases, or contact us.
Automatically through your browser or device when you interact with our Services.
From third parties (e.g., analytics providers, advertising partners, or social login services) with your permission or as permitted by law.

3. How We Use Your Information

We use the collected information for the following purposes:

To provide, maintain, and improve our Services
To share with the instructor of the course you are taking
To power Lux and other AI-assisted features (lesson generation, assessment scoring, coaching), which process your inputs through a third-party AI service provider (see Section 4)
To process transactions and send related information
To personalize your experience and deliver relevant content
To communicate with you (newsletters, updates, support)
To analyze usage trends and optimize the Website
For marketing and advertising (with your consent where required)
To prevent fraud, abuse, and ensure security
To comply with legal obligations

4. Sharing Your Information

We may share your information in these circumstances:

With service providers who perform services on our behalf (hosting, analytics, email delivery, payment processing, AI-assisted content generation, error monitoring). These providers are contractually obligated to protect your data.
With business partners for co-branded services (with your consent).
In connection with a merger, acquisition, or sale of assets.
To comply with law, enforce our terms, or protect rights, safety, or property.
With your explicit consent.

We do not sell your personal information to third parties for monetary compensation.

We use the following types of cookies:

Essential Cookies: Required for the Website to function.
Performance/Analytics Cookies: Help us understand how visitors use the site (e.g., Google Analytics).
Functionality Cookies: Remember your preferences.
Targeting/Advertising Cookies: Deliver relevant ads (third-party).

You can manage cookie preferences through your browser settings or our cookie consent banner. Note that disabling certain cookies may affect functionality.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no security system is impenetrable, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

Access, correct, or delete your personal information
Opt out of certain processing (e.g., marketing emails, targeted advertising)
Data portability
Withdraw consent where processing is based on consent
Object to or request restriction of processing

To exercise these rights, contact us using the details below. We will respond within the time required by applicable law (e.g., 30 days under CCPA/GDPR). Where a right, such as data portability, is not yet available as a self-service feature within your account, we will fulfill your request manually within the time required by applicable law.

California Residents (CCPA/CPRA): You have the right to know what personal information we collect and sell/share, request deletion, and opt out of the sale/sharing of your data. We do not sell personal information.

EU/UK Residents (GDPR): You have additional rights including the right to lodge a complaint with a supervisory authority.

8. Children's Privacy

Our Services are not directed to children under 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete it.

9. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States or other countries. We use appropriate safeguards (e.g., Standard Contractual Clauses) to protect your data during transfers.

10. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the effective date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@rokmetro.com